Returns Coordinator / Receptionist

Description

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.

Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your duties will include:

Returns Coordinator:

Accurately process debit notes and credits using internal systems

Manage and respond to returns-related queries via a shared inbox

Investigate discrepancies including pricing, mis-picks, and debit queries

Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections

Maintain accurate records through scanning and archiving documentation

Monitor and report on outstanding returns and proactively follow up on open cases

Support Credit Control in resolving return-related payment queries

Provide general administrative support to the wider Customer Service team Reception & Front of House:

Act as the first point of contact for all visitors and incoming calls

Operate a busy multi-line switchboard, directing calls efficiently

Ensure all visitors are welcomed professionally and adhere to site procedures

Maintain meeting rooms and front-of-house areas to a high standard

Manage incoming and outgoing post

Oversee office supplies, including refreshments and essential equipment

Support general xjnqpsq administrative tasks across the business as required The successful candidate will demonstrate:

Previous experience within a customer service and/or administrative role (essential)

Prior reception or front-of-house experience (desirable)

Proficiency in Microsoft Office, particularly Outlook and Excel

Experience using ERP systems (e.g. Sage or similar)

A professional, approachable, and confident manner

Excellent communication skills, both written and verbal

Strong organisational skills with the ability to prioritise effectively

High levels of accuracy and attention to detail

A proactive, solution-focused approach with the ability to use initiative

Ad ID: 5418883517