Patient Services Advisor

Description

We are looking for a Patient services advisor to join a leading healthcare provider based in Harlow (CM19).

Immediate start – Next induction is 18/08/2025

Hourly rate: £12.21

Monday to Friday 09:00 – 17:00

3 month Temporary with the potential to go permanent after training

Do you love helping people through a process, enjoy problem solving and a great communicator?

As a Patient services advisor, you’ll handle incoming and outgoing calls, manage the medication deliveries and update patient records accurately

Your focus will be to provide clear, empathetic communication while maintaining confidentiality and compliance with GDPR and NHS guidelines.

This role is fast-paced and requires strong listening skills, excellent attention to detail, and the ability to remain calm under pressure. You’ll work as part of a supportive contact centre team, helping patients navigate their care journey from first call to resolution.

Ideally you will be an experienced patient services advisor or a call handler from a call centre background. Be an excellent communicator, are computer literate and able to pick up systems quickly.

Patient services advisor: Key responsibilities

Handle incoming and outgoing calls from patients, carers, and healthcare professionals, providing accurate information and support.

Schedule, amend, and confirm deliveries in line with service protocols.

Manage patient records and update information accurately on the clinical system.

Triage and prioritise queries, escalating urgent or complex issues to the appropriate healthcare team.

Provide clear guidance on services, procedures, and next steps to ensure patients feel informed and supported.

Maintain confidentiality and comply with all data protection and patient privacy regulations.

Follow scripts and protocols to ensure a consistent and high-quality service.

Support service improvement initiatives by identifying common issues or bottlenecks

PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

Would also suit: Medical Receptionist, GP Surgery Administrator, NHS Call Handler, Healthcare Administrator, Contact Centre Advisor, Customer Service

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

Ad ID: 5416917182