Part Time Customer Service Representative

Description

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your attention to detail truly matters? If so, we have the perfect opportunity for you!

Position: Customer Service Representative

Location: Newbury, West Berkshire

Contract Type: Temporary

Hourly Rate: 13.50

Working Pattern: Part Time (17.5 hours/week over 3-4 days)

Start Date: Immediate

Duration: Temporary Ongoing

Why Join Us?

Our client is seeking a dedicated Customer Service Representative to ensure that every customer interaction is seamless and satisfying. Located conveniently in Newbury, this role is ideal for those looking for a part-time position.

Key Responsibilities:

As a Lead Customer Service Representative, you will play a vital role in managing day-to-day activities related to customer service, with a focus on accuracy and efficiency. Your responsibilities will include:

Accurately inputting and maintaining contract dataProcessing repair and work ordersArranging returns and collectionsResponding to incoming emails and callsInvestigating invoice disputesLogging issues and following up with customersCollaborating with other functions to enhance customer experienceWhat We're Looking For:

We believe that great customer service starts with great people. Here's what we're looking for in our ideal candidate:

Strong relationship-building skills with customers and colleaguesProfessional and proactive communication skillsAdvanced knowledge of MS Excel, Outlook, Word, and Internet toolsGood ERP system knowledgeDesirable: Understanding of customer service processes and experience in service/maintenance or technical customer contactKey Competencies:

To thrive in this role, you should possess the following traits:

Ability to remain calm under pressure and solve problems efficientlyStrong prioritisation skills and ability to work independentlyA customer-focused mindset with a collaborative spiritA positive, can-do attitude and a drive to improve processesIntegrity and autonomy in decision-makingA lean mindset with troubleshooting skillsWhy You'll Love Working With Us:

A supportive and friendly work environmentOpportunities to collaborate with various teamsA chance to make a real difference in the customer experienceFlexible hours that fit your scheduleIf you're ready to make an impact while working in a vibrant, professional setting, we want to hear from you!

Apply Today!

Don't miss out on this exciting opportunity to join our client's team as a Lead Customer Service Representative. Send us your application now and take the next step in your career. Your future awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5417518168