Contact Vanta Staffing Limited
Vanta Staffing Limited
Online Customer Service & Returns Coordinator
Buckinghamshire
- Hours
- Full Time
- Posted
- 16 hours ago
- Salary
- 26000.00 - 28000.00 GBP Annual
- Recruiter
- Vanta Staffing Limited
- Closes
- 30 Mar 2026
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Job Title: Online Customer Service & Returns Coordinator (Tech Business)
Location: On-site (parking available)
Hours: Monday to Friday, 9:00am 6:00pm (lunch break)
Salary: GBP26,000 GBP28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)
Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.
The Role You ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you ll support the warehouse with order picking/packing and returns processing.
Key Responsibilities Handling customer complaints and queries via email (majority of the role)
Investigating issues and delivering clear, fair resolutions
Logging and updating cases through the online system
Occasional customer phone calls where needed
Supporting the warehouse team at busy times:
Picking and packing orders
Processing returned goods and booking items back in
Creating return labels and managing returns administration
Updating systems with outcomes and actions taken
What We re Looking For Strong written communication skills (clear, professional email writing)
Calm, solutions-focused approach to complaints and challenges
Organised with good attention to detail
Confident using systems and learning new processes (training provided)
Positive work attitude and reliability
Looking for ongoing work and career development
What s On Offer GBP26,000 GBP28,000 per annum depending on experience
Monday Friday, 9am 6pm (no weekends)
On-site parking
Training provided and opportunity to grow within the business
Friendly, supportive working environment
To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.
Ad ID: 5417947758
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