Online Customer Service & Returns Coordinator

Description

Job Title: Online Customer Service & Returns Coordinator (Tech Business)

Location: On-site (parking available)

Hours: Monday to Friday, 9:00am–6:00pm (lunch break)

Salary: £26,000–£28,000 per annum (DOE)

Job Type: Full-time, permanent/ongoing

Recruiting: Vanta Staffing (on behalf of our client)

Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.

The Role

You’ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you’ll support the warehouse with order picking/packing and returns processing.

Key Responsibilities

Handling customer complaints and queries via email (majority of the role)

Investigating issues and delivering clear, fair resolutions

Logging and updating cases through the online system

Occasional customer phone calls where needed

Supporting the warehouse team at busy times:

Picking and packing orders

Processing returned goods and booking items back in

Creating return labels and managing returns administration

Updating systems with outcomes and actions taken

What We’re Looking For

Strong written communication skills (clear, professional email writing)

Calm, solutions-focused approach to complaints and challenges

Organised with good attention to detail

Confident using systems and learning new processes (training provided)

Positive work attitude and reliability

Looking for ongoing work and career development

What’s On Offer

£26,000–£28,000 per annum depending on experience

Monday–Friday, 9am–6pm (no weekends)

On-site parking

Training provided and opportunity to grow within the business

Friendly, supportive working environment

To apply: Please submit your CV today. xjnqpsq A member of the Vanta Staffing team will be in touch with suitable applicants

Remote working/work at home options are available for this role.

Ad ID: 5417764452