Ocean Freight Import Customer Services

Description

Import Customer Services Coordinator - Ocean Freight

Job Title: Import Customer Services Coordinator

Location: Essex (RM Postcode Area)

Position: Permanent, Full Time

Start Date: ASAP

Salary: GBP31,000 - GBP36,000 (DOE)

Holiday: 25 days + Bank Holidays

Hours: Monday - Friday, 08:30 - 17:30

About the Role

Our client, a well-established and highly respected global logistics provider, is seeking an experienced Import Customer Services Coordinator to join their busy and dynamic team based in the Essex area.

This is an excellent opportunity to join a forward-thinking organisation that offers genuine career progression, a strong team environment, and a comprehensive benefits package.

The successful candidate will play a key role in managing ocean import shipments, delivering exceptional customer service, and ensuring operational excellence across all processes.

Main Responsibilities

Manage import container movements, ensuring all shipments are handled accurately and efficientlyArrange customs clearance and coordinate haulage requirementsAct as the main point of contact for clients, handling all enquiries in a professional and timely mannerEnsure all operational and documentation requirements are completed accuratelyLiaise with internal departments, suppliers, and customers to ensure smooth shipment flowHandle FCL and LCL shipments, including consolidationsEscalate any issues to senior team members where necessaryMaintain high standards of customer service at all timesKey Requirements

Previous experience within freight forwarding/logistics is essentialOcean freight import experience is highly desirableStrong customer service and communication skillsExcellent attention to detail and organisational abilityAbility to work under pressure and prioritise workload effectivelyCompetent IT skills, including Microsoft OfficeExperience using CargoWise is advantageousHow to apply:

If you would like to know more about this Import Customer Services Coordinator opportunity, please get in touch with us today.

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If this role is not quite what you are looking for, but you have experience within Freight Forwarding, Logistics, or Supply Chain, please contact us as we have a range of opportunities available.

Red Recruit specialise in Shipping, Freight & Logistics recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.

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Ad ID: 5418072099