Contact Context Recruitment Limited
Context Recruitment Limited
IT Customer Service Representative
Corsham, Wiltshire
- Hours
- Full Time
- Posted
- 5 hours ago
- Salary
- 28000.00 - 29000.00 GBP Annual
- Recruiter
- Context Recruitment Limited
- Closes
- 24 Dec 2025
- Course
- No
- Contract Type
- Freelance
- Recruiter Type
- Direct Employer
Description
Customer Service Representative - IT Services
Corsham
10 month fixed term contract - GBP29,000
An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
Log and manage incidents and service requests, ensuring full and accurate documentation
Assess and confirm priority levels, ensuring information is complete and up to standard
Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
Coordinate scheduled and ad-hoc service tasks in line with operational priorities
Support reporting and change management processes
Contribute to monthly reviews, performance reports, and service metrics tracking
Collaborate with various internal functions to deliver contracted and ad-hoc managed services
Escalate service concerns promptly and maintain consistent productivity
Requirements:
ITIL Foundation Certification is highly desirable
Some experience in a service desk or IT customer support environment
An understanding of service desk procedures and ticketing systems
Enthusiastic and self-motivated with a genuine interest in service delivery
Strong communicator with professional telephone and written skills
Excellent problem-solving skills and ability to stay calm under pressure
Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation.
Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).
Ad ID: 5417481565
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