Installations Customer Service Advisor and Administrator

Description

Are you passionate about customer service and keen to work in a fast-paced, safety-critical industry? We're looking for a proactive and friendly Customer Service Advisor to join our Fire & Security Installation team and help deliver top-notch service to our valued clients.

As a key member of our installation support team, you'll be the first point of contact for customers, engineers, and project managers, ensuring smooth communication and coordination for all fire and security system installations.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

Previous experience in a customer service or scheduling role (ideally in fire/security or a technical field)

Excellent communication and problem-solving skills

Strong organisational abilities and attention to detail

Confident using CRM systems and Microsoft Office Suite

A calm and professional approach under pressure

What will my responsibilities be?

Respond to customer enquiries via phone, email, and CRM systems

Schedule and coordinate installation appointments with clients and engineers

Provide updates, resolve queries, and follow up on service issues

Maintain accurate records of all customer interactions and job progress

Liaise with technical teams to ensure timely and efficient installations

Support administrative tasks such as processing paperwork and creating job reports

What will you get in return?

You will be entitled to a competitive salary of £25-30K PA (Depending on Experience) and a great range of benefits including:

33 days Annual Leave (includes bank holidays)

Sick Pay that increases with length of service

Subsidised Private Medical Cover after completing and passing probationary period

Annual season ticket loan & Banham interest-free loan

Cycle to work & Home & Tech scheme (up to the value of £2k)

Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

Auto-enrolment into our pension scheme

Training and development opportunities (including day releases for studies/exams)

Company equipment tailored to your role (laptop, mobile, additional screens)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job

Ad ID: 5417282593