Inbound Call Advisor

Description

Inbound Sales Advisor - Mobiles

My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services.

The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience.

You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available.

Days - Monday to Friday

Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30

2 Weeks training is provided.

Key responsibilities will include :

Handling inbound calls from customers in a professional mannerExplore customer needs and offer a suitable products or servicesBuild rapport with customers and provide accurate product informationConvert enquiries into sales while meeting individual and team sales targetsProcess orders, payments and account updates accordinglyEffectively proposing the benefits of products or servicesEffectively questioning customers to highlight upselling opportunitiesHaving up-to-date product knowledge and awareness of current promotions availableAchieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional productsMaintain detailed and accurate customer record in the system(s)Collaborate with colleagues and other departments to ensure customer satisfactionRequired Skills & Experience :

Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferredExcellent communication and people skillsStrong listening and problem-solving skillsAbility to build relationships and influence purchasing decisionsResilient and tenaciousAttention to detailAble to learn new skillsDesire to exceed KPI's and TargetsAbility to work in a fast-paced environment and manage multiple enquiriesDesirable Qualifications :

Experience in inbound sales or telesalesExperience working towards sales or performance targets

Please submit your CV, send to (url removed) or call (phone number removed), ask for Michelle

Ad ID: 5418656513