French Speaking Customer Service Representative

Description

You, the Customer Service Representative will play a crucial role in managing customer interactions, providing efficient solutions, and ensuring a seamless experience. This position in the industrial/manufacturing sector requires a proactive individual with excellent communication skills.

Client Details

This is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.

Description

Respond promptly to customer inquiries via phone, email, and other communication channels.

Process customer orders accurately and ensure timely delivery coordination.

Maintain detailed records of customer interactions and transactions in the system.

Collaborate with internal departments to resolve customer issues effectively.

Provide product information and guidance to customers as needed.

Monitor customer feedback and escalate concerns to the appropriate teams.

Support the team in achieving customer satisfaction and retention goals.

Contribute to the continuous improvement of customer service processes.Profile

A successful French Speaking Customer Service Representative should have:

A background in customer service, preferably within the industrial or manufacturing sectors.

Strong problem-solving skills and attention to detail.

Proficiency in using customer relationship management (CRM) tools and software.

Excellent verbal and written communication skills.

The ability to work well in a fast-paced environment and handle multiple tasks efficiently.

A commitment to providing exceptional customer experiences.

Fluency in French.Job Offer

You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000

Ad ID: 5417244608