Customer Engagement and Influence Officer

Description

Customer Engagement and Influence Officer

Bedford and surrounding areas

£32,240 per annum (Inclusive of £2000 essential car allowance)

Full time 37 hours per week (evening and occasional weekends will be required)

Are you passionate about amplifying the voices of customers and making a real impact?

What you will be doing:

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Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.

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Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery.

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Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact.

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Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.

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Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels.

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Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.

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Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects.

We’d love to meet someone with:

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Customer, community or resident engagement experience in a similar people focused role

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Excellent project planning and organisational skills

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Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change

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Excellent interpersonal skills and ability to build rapport easily with a diverse range of people

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Experience of facilitating workshops, focus groups and training

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Confident in analysing data, writing reports and demonstrating outcomes and impact

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Excellent verbal and written communication skills and record keeping

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Confidence to work independently and manage varied workload in a fast-paced environment.

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Knowledge of the social housing sector and importance of resident engagement

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas.

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.

Amongst what we offer you is:

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A competitive salary of £32,240 per annum (inclusive of £2000 essential car user allowance)

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28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)

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A generous contributory pension scheme

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Enhanced family leave

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Private health care

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Free life assurance

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Access to an extensive suite of wellbeing services and tools including a digital gym

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Opportunities for learning and development

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Discounted gym membership

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Retail discount scheme

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Hybrid Working

Successful candidates will need to complete a basic DBS application.

Closing Date: 12th October 2025

Ad ID: 5417245372