French Speaking Customer Service Advisor

Description

French-Speaking Customer Service Advisor

Salary: 27,300 per annum

Hours: 37.5 hours per week

Shifts: Between 7:00am - 6:15pm, Monday-Sunday

Location: Liverpool until December then Manchester

Interview: Interview in person at Liverpool officeInitial training: Fully onsiteAfter training: Hybrid with 3 days per week on site. (Office moving to Manchester in December)About the Role

We are seeking a motivated and personable French-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation for a new luxurious automotive brand.

This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.

Key Responsibilities

Deliver a high quality experience to customersDevelop an exceptional understanding of a rand of vehicles and services so you can provide the ultimate service to every customer, ensuring their experience goes "beyond the car"Handle all customer interactions in a prompt professional manner through a variety of communication channelsEngage with customers to gain a full personal understanding of their requirements in line with quality standardsBuild professional relationships with a network of dealersCapture, maintain and ensure quality of customer dataIdentify any service related issue, incidents or trends and highlight and escalate issues as necessarySkills & Attributes

Fluent in French and English (spoken and written)Experience in a high end customer service environmentExperience of working in a customer contact centre environment would be an advantageExcellent communication and interpersonal skillsStrong problem-solving abilities with a customer-first mindsetAbility to work across multiple channels and adapt to changing prioritiesPositive, proactive, and professional attitudePrevious customer service experience is desirableFlexibility in hours of work/shift patternsBrook Street NMR is acting as an Employment Agency in relation to this vacancy.

Ad ID: 5418050269