Fleet Service Advisor

Description

Vacancy – Fleet Service Advisor ( Contact Centre)

Location - Alfreton

Salary - £25,375 plus great career progression, you only work for half of the year!

Working hours – 4 days on 4 days off, 2 shifts, 6am-5pm, and 1pm till midnight (we can accommodate a perm 6am -5pm for the right person

Reference - 29113

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours please apply today!

Company benefits:

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite ParkingFleet Service Advisor ( Contact Centre) Key Responsibilities:

To personally provide excellent standards of customer service

Understand and demonstrate tremendous customer care and rapport building

Display good listening skills to identify customer needs

Deal with all internet, email and phone enquiries

Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice

Work as part of a team to achieve personal and department objectives

Manage, respond and log all incoming email enquiries on appropriate systems

Keep and update reports and call logsFleet Service Advisor ( Contact Centre) Requirements:

Customer service experience – within a contact centre or retail / sales

Customers first contact

Dealing with emergency breakdowns and general defects/compliance events

Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.

Ability to prioritise and identify services required for warranty, damage.

Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.

Understanding compliance importance

Excellent communication skills – via phone and email

Ability to adapt and work well with people

Well-spoken and uses professional and polite mannerisms

Good listening skills

Dedication – longevity and / or progression within the company

Good IT skills and understanding of Microsoft packages particularly ExcelIf it is something that you’re looking for then please submit your application and we’ll discuss the role and your CV.

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.

Consultant: William Olivier - Octane Recruitment

MDLOJ

Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.

Octane Recruitment covers a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

Ad ID: 5417306872