Dutch Customer Service Advisor

Description

Dutch Customer Service Advisor

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Our Client is looking for an outstanding Customer Care Advisor fluent in Dutch to join their Customer Service Team in Nottingham.

Main Duties

If you are fluent in verbal and written Dutch and English this is an exciting time to join our clients ever-growing eCommerce team that provides an exceptional service to our online consumers.

As a Customer Care Advisor you will be responsible for putting customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.

How You Will Make a Difference:

You will be delivering an unbeatable service to our Customers, being responsible for:

Communicating with customers by telephone, email and online to provide outstanding serviceBuilding a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queriesDiscussing new products and managing multiple tasks to promptly resolve customer queriesIdentifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experienceUpdating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction. Skills to success

Fluent in Dutch and English, able to communicate both verbally and in writing in a clear and concise mannerCustomer focused to achieve the best results for your customers and the businessFlexible to meet the changing needs and varying deadlines of our business What's in it For You

A supportive feedback-based culture where respect and integrity guide us in what we doAn inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working togetherBe part of an iconic lifestyle brand in a multi brand, multi countries organization50% employee discount on all of our clients brandsSubsidised canteen and break out areas offering complimentary hot drinksHealth Shield membership and access to numerous health and wellbeing initiativesEmployee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off12% contributory smart pension scheme (8% on us, 4% from you)Cycle to work schemeFree secure onsite parking and discounts with local public transport If you feel like you would be suited for this role please send in your CV.

Ad ID: 5417518165