Description

Debt Recovery Agent

Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.

Salary: Competitive Salary + upto 10% bonus

Hours: Monday - Friday (no weekends)

Contract: Permanent, 37.5 hours

Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office

Key Responsibilities

Manage a portfolio of customer debt cases

Handle inbound queries and proactively contact overdue customers

Agree payment plans and reset Direct Debits to prevent future debt

Work with internal teams and third party agencies where required

Support complex tenancy cases and resolve disputes preventing payment

Ensure compliance with regulatory standards including GDPR

Achieving and working towards targets

What We're Looking For

Previous experience in Debt Recovery, Payment Support.

Strong communication skills verbal and written

Confident in making decisions

Customer focused

Experience handling complex customer issues

Knowledge of debt management systems, regulatory frameworks, and ledger management

Background in utilities debt collection is desirable

Benefits

25-28 days annual leave + birthday off

Pension + life assurance

Retail discounts

Option to buy/sell holidays

Well being and GP support

On site parking, gym, caf , and social spaces

Hybrid working (after sign off)

No weekends or bank holidays

If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Ad ID: 5417801037