Day Concierge

Description

Job title: Day Concierge

Location: South West London

Job type: Full time, Permanent

Salary: GBP30,000 per annum

Rota: 4 on 4 off / 7am - 7pm

About the Role:

We are looking for a dedicated and customer-focused Concierge to join our team. In this pivotal role, you will be the face of our development, providing exceptional service to residents and visitors alike. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all.

Benefits:

Competitive salary (GBP30,000 per annum)Company pension schemeEmployee Assistance Programme (EAP)25 days holiday + bank holidaysOpportunities for overtimeFriendly and supportive team environment Key responsibilities:

Serve as the primary contact for residents and visitors, offering information about the development and surrounding areas. Remain available and ready to assist residents.Respond promptly to phone calls, emails, and messages directed to the front desk.Manage bookings for key access areas within the development by logging them in and out with prior authorisation.Handle and administer parcels, packages and deliveries. Ensuring proper documentation and adherence to protocols.Conduct daily site walkarounds (site patrols), reporting any faults or maintenance issues to your line manager and relevant parties.Conduct routine health and safety checks. Investigate and document any site-related issues, from leaks to security concerns.Monitor access-control, CCTV, and security systems. whilst at the same time maintaining the security of the premises.Address first-level complaints and ensure effective communication from initial queries to resolution.Facilitate entry for contractors or any external service providers, ensuring their right to be on-site.Complete and review shift handovers accurately.Provide important updates and information to the night concierge at the end of the shift and inform your line manager of relevant shift details.Undertake additional duties as required to support the smooth operation of the development. Skills and Experience:

Proven experience in a front-of-house or concierge role, with a strong emphasis on delivering outstanding customer service.Confident and articulate communicator, demonstrate effective verbal and written communication skills.Ability to build strong relationships with a diverse range of customers and clients.Capable of working independently and as part of a team.Proficient in administrative tasks and electronic record-keeping. Exhibit strong attention to detail.Strong problem-solving skills and the ability to handle challenges effectively.Knowledgeable about Health and Safety regulations.Ability to manage time effectively, work under pressure, and meet deadlines.Excellent IT skills (Proficiency in using ICT packages such as Microsoft Word and Excel), with awareness of social media and new technologies. Attributes/ behaviours required to be successful in the role:

Able to show an understanding and commitment to good customer care.Self-motivated, with high energy and enthusiasmPragmatic, creative approach to problem-solving, with emphasis on fast and practical.

Ad ID: 5417315016