Customer Support Team Leader

Description

Customer Support Team Leader

Cardiff

negotiable depending on experience

Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?

Due to an internal promotion , the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.

The Role

Lead and support the Internal Support Team on a day to day basis Deliver excellent service to clients both external and internal Monitor and achieve internal and external KPIs Coach team members through side by side sessions Support Personal Development Plans and team development Assist with recruitment, inductions, and probation reviews Ensure timely completion of documentation including month end invoicing Identify and implement process improvements

The person

Previous team leader or supervisor experience (customer support/internal sales preferred) Strong coaching and people management skills Organised, proactive, and KPI focused Excellent communication and stakeholder management skills

In return

You will be joining a well-regarded organisation known for reliability and operational excellence You will work with major national retail brands There is a supportive culture with development opportunities

Ad ID: 5417884122