Customer Support Officer

Description

Customer Support Officer

Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance.

The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.

Benefits and Package for a Customer Support Officer:

Salary: 27,810 per annum, rising to 28,840 following the probationary period. With the opportunity to progress to over 34,000.Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pmContract Type: PermanentLocation: TauntonBenefits:

Additional leaveCompany eventsCompany pensionCycle to work schemeDiscounted or free foodEmployee discountHealth & wellbeing programmeLife insuranceOn-site parkingPrivate medical insuranceReferral programmeStore discountKey Responsibilities of a Customer Support Officer:

Being the first point of contact for all customer enquiriesAnswering high-volume inbound callsSupporting the customers in their times of need including registering a claim and helping customers find the right medical professionalDelivering the highest level of customer serviceKey Skills and Experience of a Customer Support Officer:

You should be passionate about delivering the highest level of customer serviceYou will need to have previous experience working in a telephone-based roleBeing resilient is required for this role due to the fast-paced environment and sometimes complex nature of the callsYou will need to be confident with fantastic communication skillsYou should also feel comfortable working independently as well as part of a teamIf you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Ad ID: 5419163998