Customer Support Coordinator

Description

Customer Support Coordinator

Location: Smethwick, West Midlands

Salary: £28,000 per annum

Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-12:30pm

Holiday: 22 days + Bank Holidays + your birthday off

The Role

We are looking for a Customer Support Coordinator to join a growing After Sales team based in Smethwick.

This is a great opportunity for someone who is organised, customer-focused and confident working in a busy office environment, with the opportunity to develop into a full Helpdesk position within 6-12 months.

You'll be responsible for coordinating customer support activities, keeping customers updated and making sure servicing, warranty repairs and installations are organised efficiently.

Full training will be provided, so previous experience within the lift industry is not required.

Key Responsibilities

Coordinate and schedule customer servicing, warranty repairs and new product installations.

Liaise with customers to arrange appointments and provide updates.

Work closely with the Parts Team to ensure required parts are available ahead of scheduled work.

Maintain accurate customer and job records.

Provide customers with digital job cards following completed work.

Update job information using the company's customer service systems.

Deal with customer queries professionally and efficiently.

Liaise with customers, suppliers, engineers and internal departments.

Manage multiple tasks and priorities throughout the day.

Ensure jobs are followed through and nothing is missed.

Provide general support to the wider After Sales team. About You

We're looking for someone who is:

Organised and highly reliable.

Confident dealing with customers over the phone and by email.

Comfortable using computers and digital systems.

A strong communicator with good written and verbal skills.

Able to manage multiple tasks and prioritise their workload.

Proactive and able to work independently.

Calm and accurate when working in a busy environment.

Friendly, approachable and professional.

Positive, motivated and keen to learn.

Looking for a long-term opportunity with genuine career progression.

Salesforce experience would be an advantage but is not essential.

Most importantly, we're looking for someone with a great attitude who takes pride in doing a good job and enjoys helping people. xjnqpsq

Career Progression

The intention is for this role to develop into a full Helpdesk position within 6-12 months, giving you the opportunity to take on additional responsibility and become an integral part of the After Sales team.

Whats On Offer

£28,000 starting salary

22 days holiday + Bank Holidays

Your birthday off

Full training provided

Genuine career progression

A friendly and supportive working environment

A varied and interesting role

The opportunity to develop your skills and take on more responsibility Working Hours

Monday-Thursday: 8:00am-5:00pm

Friday: 8:00am-12:30pm

How to Apply

If you're organised, customer-focused and looking for an opportunity where you can develop and progress, we'd love to hear from you.

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Ad ID: 5419115224