Customer Support Advisor

Description

Customer Support Advisor

Location: Mansfield

Salary: Competitive, depending on experience

Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis)

Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield.

This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support.

What you'll be doing:

Acting as the first point of contact for customers via phone and email

Logging and managing support requests using a ticketing system

Diagnosing and troubleshooting basic technical issues across multiple systems

Taking full ownership of tickets, ensuring timely updates and resolution within SLAs

Escalating more complex issues to internal teams when required

Liaising with third-party providers to arrange engineer visits

Preparing quotes for replacement hardware where needed

Creating and updating knowledge base articles

Contributing ideas to improve processes and customer experience

What we're looking for:

Proven customer service experience (office, call centre, retail, or similar)

Strong communication skills (both written and verbal)

Good problem-solving ability and attention to detail

Ability to prioritise workload and manage time effectively

Comfortable working independently and as part of a team

A proactive attitude and willingness to learn

Interest in IT or technical support (experience beneficial but not essential)

Why apply? xjnqpsq

Opportunity to build a career in IT / technical support

Supportive team environment with ongoing training

Varied role with real responsibility and customer impactInterested?

Send your CV to TurnerFox Recruitment or call (phone number removed) for more information

Ad ID: 5418284770