Customer Support Administrator

Description

Job: Customer Support Administrator

Location: Midsomer Norton (Office Based - ONLY)

Hours: Monday to Friday (34.5hrs, spread over 5 days ONLY)

Salary: £23,600.00pa

Contract: Permanent

We are looking for a proactive and detail-oriented Customer Support Administrator to join our clients’ dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast-paced, competitive environment.

Key Responsibilities

* Communicate and liaise with customers politely and efficiently.

* Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs.

* Manage customer orders through portals and shared inboxes.

* Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers.

* Be proactive in building rapport with internal stakeholders to enhance customer experience.

* Assist with prompt processing of sample requests.

* Maintain accurate and up-to-date customer data.

* Work collaboratively to achieve individual and team performance targets.

* Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude.

* Deliver excellent customer service to meet expectations of both internal and external customers.

What We’re Looking For

Essential Skills:

*

* Excellent written and verbal communication skills.

* Strong organisational skills with accuracy and attention to detail.

* Friendly, polite, and tactful approach.

* Good IT literacy.

Desirable Experience:

*

* Previous experience in a customer-facing role.

* Ability to interpret numeric data.

* Customer service focus.

Personal Attributes:

*

* Team player with the ability to work independently.

* Able to work under pressure and meet deadlines.

You’ll be part of a supportive team that values collaboration and continuous improvement. xjnqpsq This is an excellent opportunity to develop your skills in a thriving business environment.

For Further information, please call/text/WhatsApp Lorna on (phone number removed) or (phone number removed)

Riverside Recruitment is operating as an Employment Agency in relation to this vacancy

Ad ID: 5417683882