Customer Services Supervisor

Description

Customer Service Supervisor

European Team Leadership Role

UK Based with Limited European Travel

We are recruiting on behalf of a global industrial organisation for an experienced Customer Service Supervisor to lead a high performing, well established customer service team across the UK, France and Germany.

This is a people focused leadership role, responsible for circa 9 to 10 experienced customer service professionals. The team is already engaged and performing well. The priority is to continue the excellent work already in place, ensuring individuals feel valued, visible and supported, even within a remote leadership environment.

The Role

Based in the UK, you will lead a multi country customer service operation delivering outstanding service to demanding global customers. You will provide confident, professional leadership, balancing customer expectations with commercial priorities and internal stakeholder relationships.

Travel to France and Germany is expected on average three times per year to maintain strong relationships and team connection.

Working hours

Working hours are 38 hours per week with a hybrid model of 50% office and 50% home working.You must be on site every Tuesday and Wednesday.Core office hours are 9am to 3pm, with most of the team working 8am to 4.30pm to support effective communication with Europe in the morning. Key Responsibilities

Maintain a strong people first culture where employees feel valued, visible and supportedEnsure monthly orders are processed accurately with clear customer communication throughoutManage escalated customer complaints and deliver effective, professional resolutionsMonitor KPIs, analyse performance and drive continuous improvement initiativesSupport and implement customer service strategy aligned to wider business objectivesLead teams through change without impacting service levelsCollaborate cross functionally with sales, planning, quality and other teamsConduct regular one to ones, team meetings and engagement activitiesDrive high morale, engagement and commitment within the teamProduce and interpret reports to identify risks and opportunitiesManage workload, absence and team coverage effectively About You

You will be an experienced customer service leader who is comfortable managing remote and geographically dispersed teams. Your leadership style will be professional, strong and approachable, with the ability to build trust, engagement and high performance.

Essential experience and skills include:

Proven experience leading remote teams across multiple countriesStrong customer service leadership background within a business to business environmentAbility to professionally challenge and influence sales managers and customersExperience leading service led commercial discussionsExcellent communication skills with the confidence to operate at all levelsDemonstrated ability to keep experienced teams engaged, motivated and valuedStrong organisational skills with the ability to prioritise in a demanding environment Industry experience within aerospace, energy, semiconductors or life sciences would be a strong advantage.

Qualifications and Experience

Minimum 3 years experience in a team lead or supervisory roleMinimum 5 years experience in a business to business customer service environmentExperience managing teams across multiple countriesDegree in Business or related discipline or equivalent experienceS four HANA experience desirableEnglish at business professional level written and spokenAdditional languages beneficial but not essential Salary & Benefits

GBP47,000 plus annual bonus up to 8% of salaryCompany pension contribution of 4% for the first 5 years and 9% thereafterFour times life insurancePrivate medical insurance for you and your family if desired25 days holiday plus 8 bank holidaysSubsidised canteenOn site gymExperienced, stable team already in place This is a demanding but highly rewarding leadership role, offering the opportunity to lead an engaged European team within a professional, industrial environment where customer expectations are high and performance is recognised.

Application and Contact information

For More information, including job description and company information contact Stuart Cooper at Wagstaff Recruitment & Careers Coaching.

Or upload your CV to apply immediately

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Ad ID: 5417623076