Customer Services Representative

Description

Customer Services Representative 14 Month FTC

Farnborough (Hybrid options available)

GBP26,000 GBP29,000 + benefits

My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.

Key Responsibilities

Acting as the first point of contact for clients and prospects via phone and email Managing inbound and outbound calls, booking appointments with advisers Responding to customer queries, resolving issues, and directing customers to the appropriate service Handling follow-up emails received by the Client Liaison team Making GDPR-compliant outbound calls following marketing campaigns to book appointments Reporting on individual performance and highlighting areas requiring alternative approaches or training

Skills & Experience Required

Excellent communication and listening skills Strong attention to detail and accuracy Confident and professional telephone manner Customer-focused with the ability to manage and overcome objections (within a financial services context) Calm, resilient, and diplomatic approach Ability to build rapport and remain composed in conversation

Benefits

Private Medical Insurance (individual cover) Income Protection (75% salary for up to 3 years) Life Assurance (4x annual salary) Critical Illness Cover (GBP50,000 lump sum) Pension: 6% employer / 3% employee

Ad ID: 5417906892