Customer Services Advisor

Description

Customer Services Advisor - Guildford

£25,000 per annum

Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service.

You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey.

Key Responsibilities:

* Handle new business quotations.

* Respond to customer enquiries.

* Manage and respond to customer enquiries received via email and telephone.

* Issue documentation

* Support the onboarding of new clients, ensuring correct processes and compliance standards are followed.

* Assist with training and mentoring new team members where required.

* Work collaboratively with colleagues across departments to deliver a smooth customer experience.

* Contribute to ongoing process improvements and problem solving within the team.

* Support the wider business in achieving new business and service objectives. xjnqpsq

* Complete relevant training and professional development programmes.

Experience and Skills Requirements:

* GCSE grade 5 (or equivalent) in English and Mathematics

* Strong communication and interpersonal skills

* Excellent attention to detail and organisational ability

* A genuine passion for customer service

* Ability to manage relationships with both customers and business partners

* Confidence in handling queries and solving problems

Personal Attributes:

* Customer-focused with a passion for delivering excellent service

* Highly organised with the ability to prioritise workload effectively

* Strong communicator with excellent listening and problem-solving skills

* Collaborative team player who enjoys supporting colleagues

* Motivated to learn, develop and challenge existing processes where improvements can be made

* Professional, reliable and able to work accurately under pressure

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

Ad ID: 5418238493