Customer Service Team Leader

Description

Do you have previous experience of leading a team within a customer service environment? Would you like to work for an award winning organisation? Would you like the opportunity to work within a business that has fantastic career progression?

Think Specialist Recruitment are delighted to be working with a leading company based within the Watford area. This company are at an exciting point of growth, and have an exciting opportunity for a Customer Service Team Leader to join their team.

This is a fantastic opportunity for a candidate with a similar background to join a successful and expanding team. The suitable candidate will need to have previous experience within a customer service environment, with experience of working as a Team Leader, experience of conducting 1-2-1's and be passionate about providing a high level of service.

Salary - £35,340 plus fantastic benefits including private pension, hybrid working after training, career progression and more.

Candidates must be able to get to the Watford office.

Some of the duties will include:

Working with a team of 6-8, ensuring they deliver the highest level of customer service

Act as the escalation point for the team

Mentoring the team

Treat customers fairly, and always looking for the best solution for customers

Gaining a good understanding of the whole business

Build good relationships with team members, as well as line managers and the wider business

Look to exceed customer expectations

Coach the team to be their best through all customer communication

Share best practice ideas and solutions

Appraisal and performance management of team members

Encouraging a positive team culture

Set team KPI's

Conducting 1-2-1's with team members

Highlight areas of concern as necessary

Assisting with the recruitment process, conducting interviews

The suitable candidate:

Previous experience within a similar position

Passionate about developing others

Polite and professional telephone manner

Excellent verbal and written communication skills

A positive leader with the ability to motivate

High level of attention to detail

Thrives when leading and working as part of a team

Must live locally to the Watford area

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Ad ID: 5416951469