Customer Service/Sales Advisor - Phone and Email

Description

Customer Service/Sales Advisor - Customer Excellence

Monday to Friday

£25,885 + Bonus - up to £1750 per month

Trafford Park/WFH - 3 days office based and 2 days WFH

We are recruiting for a market leading organisation at their office in Trafford Park, they are looking for a customer focused individual to join their fast-paced and vibrant customer excellence team!

Role:

* Handle inbound enquiries from customers through email, webchat and phone

* Convert inbound enquiries into orders

* Raise contracts and customer orders with attention to detail ensuring no issues or disputes

* Work with internal teams closely to ensure that customers get their orders when they need it

* Effectively cross-sell, upsell and maintain a thorough understanding of our products and services

* Introducing customers to new and innovative products and educating them about the full products and services

* Work towards and exceed targets and KPI's such as revenue, call volumes/quality and data enrichment

Benefits

* Your birthday each year as annual leave to spend how you want to!

* One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community

* Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.

* Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.

* A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.

* Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.

* You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Ad ID: 5416951868