Customer Service Supervisor

Description

Customer Service Supervisor (Progression to Manager)

Location; Tewkesbury

Competitive Salary + Benefits

Are you a natural leader with a passion for delivering outstanding customer service? We are recruiting for a Customer Service Supervisor to join a growing and highly respected business supplying products to global retail markets. This is a unique opportunity to step into a leadership role with a clear progression path into management. If you are driven, people–focused and ready to develop your career, this role offers genuine long–term growth.

The Role

You will lead and support a team of Sales Data Administrators, ensuring high service standards, efficient operations and continuous improvement across the function.

Key Responsibilities

Team Leadership & Development

. Support, coach and develop a team of administrators

. Conduct 1:1s, training and performance reviews

. Motivate the team to achieve KPIs and service targets

Operational Management

. Oversee daily workflows and team productivity

. Analyse performance data and identify improvements

. Drive efficiency and service enhancements

Customer Experience

. Handle escalated queries and complex issues

. Maintain a high level of professionalism and service quality

. Support initiatives to improve customer satisfaction

Training & Compliance

. Onboard new team members

. Ensure processes and standards are followed

. Carry out quality checks and provide feedback

What We're Looking For

. Strong communication and interpersonal skills

. Leadership potential or previous supervisory experience

. Ability to motivate and develop others

. Excellent organisation and problem–solving skills

. Resilient, adaptable and solution–focused mindset

What's On Offer

. Competitive salary

. 24 days holiday plus bank holidays

. Christmas shutdown

. Company pension

. Free parking

. Casual dress environment

. Clear progression into a Manager role

Why Apply?

This is more than just a supervisory role, it is a genuine opportunity to grow into management within a supportive and forward–thinking business.

Apply now and take the next step towards leadership.

. Apply now, and a member of the Workforce team will be in touch to schedule your assessment and get you on the road!

. Or simply call or email on: P: (phone number removed) M: (phone number removed)

E: (url removed)

CheltPro

Ad ID: 5418241687