Contact Reed
Reed
Customer Service & Shipping Manager
Redhill, Surrey
Contact Reed
- Hours
- Full Time
- Posted
- 8 days ago
- Salary
- 40000.00 - 40000.00 GBP Annual
- Recruiter
- Reed
- Closes
- 11 Jun 2026
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Customer Service & Shipping Manager (Entirely office based)
Key Responsibilities
Shipping & Logistics Operations
Manage day-to-day shipping activities using carrier portals including major Freight Forwarders.
Oversee domestic, EU and international export shipments, packing lists, ensuring timely and cost-effective delivery.
Act as the main point of contact for courier providers and freight partners.
Export & Regulatory Compliance:
Manage correct packaging, labelling, documentation and declarations.
Oversee export shipping to the EU, ensuring compliance with post-Brexit customs and trade requirements.
Classify products accurately using correct HS codes and maintain updated records.
Prepare and review commercial invoices, packing lists, customs declarations and supporting export documentation (AWB's).
Team Management:
Lead, support and develop a dedicated shipping/logistics team.
Provide Customer Care excellence (Customer Facing).
Provide training on shipping systems, compliance requirements and best practices.
Essential:
Customer Service experience both B2B and B2C - Essential
Hands-on experience with Shipping/Freight portals.
Solid understanding of HS codes and customs classification.
Experience managing or supervising a small team.
This is 80% Customer Care, 20% Export Shipping related
Ad ID: 5418350224
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