Customer Service - Scheduler

Description

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We re looking for a proactive Scheduler to support Field Engineers, Subcontractors, and Contact Centre teams in delivering a seamless customer experience.

In this role, you ll be at the heart of operations, coordinating service activities, managing schedules, and ensuring clear communication across multiple teams. You ll handle incoming requests, process service bookings using Salesforce and SAP, and play a key role in keeping everything running smoothly.

What you ll be doing:

Coordinating daily service activities to support engineers and wider teamsManaging email requests efficiently and accuratelyScheduling and processing bookings through Salesforce and SAPCollaborating across departments to ensure transparency and effective workload planningOrganising diaries and prioritising tasks to optimise service deliveryCompleting administrative tasks within deadlines while maintaining high standardsIdentifying and addressing non-compliance to uphold service excellencePromoting a positive and professional image of at all times What we re looking for:

Previous experience in service coordinationStrong organisational and multitasking skillsExcellent communication and teamwork abilitiesA proactive approach with great attention to detailConfidence working with systems such as Salesforce and SAP (or willingness to learn) If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service, we d love to hear from you.

The ideal candidate will also be organised, able to balance a workload and possess excellent time management skills alongside good communication skills both verbally and written.

Salary & Working Hours

Salary is GBP 30,300 per annum plus bonus

Working hours are Monday to Friday rota between 8am and 6pm with 1 in 5 weekends (time back)

Amazing benefits package including on site restaurant, free parking, generous pension scheme, away days, 25 days holiday plus banks, Wellbeing programme, extensive training and development opportunities to name a few

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available - (url removed)

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Ad ID: 5418273460