Customer Service Representative

Description

Customer Service Representative

Batley | £26,000 - £27,000 + Bonus | Monday to Friday, 9am - 5pm ( no evenings or weekends)

Are you an experienced Customer Service Advisor who enjoys solving problems and delivering a great customer experience?

We’re recruiting for a friendly, established and growing business in Batley looking to add an experienced Customer Service Advisor to their small, supportive team.

This is a full-time, permanent office-based role with fantastic Monday-to-Friday hours, no evenings or weekends, and the opportunity to earn an additional £5,000 - £8,000 per year in bonuses.

The Role

You’ll be the first point of contact for new and existing customers, providing support over the phone, email and online channels. There is no face-to-face customer contact.

Your responsibilities will include:

Handling inbound customer calls and emails

Responding to pre-sales and general customer enquiries

Providing updates and resolving order queries

Handling complaints, escalations and after-sales enquiries

Liaising with internal teams to resolve queries quickly and efficiently

Communicating with third-party suppliers and couriers

Updating customer information and maintaining accurate records

Completing general administration and updating internal systems

What We’re Looking For

We’d love to hear from you if you have:

Previous experience within an office-based customer service role

Experience handling inbound calls and emails

Excellent written and verbal communication skills

Strong attention to detail and good numerical skills

Good general IT and computer skills

A confident, approachable and professional manner

The ability to listen, problem-solve and think on your feet

A positive, can-do attitude

Experience using CRM systems, Zendesk or online web chat would be an advantage, but isn’t essential as training can be provided. Previous sales experience would also be beneficial.

What’s On Offer? xjnqpsq

£26,000 - £27,000 basic salary

Opportunity to earn an additional £5,000 - £8,000 in annual bonuses

Monday to Friday, 9am - 5pm

No evenings or weekends

Permanent, full-time position

Annual pay reviews

Career progression opportunities

Staff discounts and loyalty schemes

Company pension

Company events

Casual dress

Free onsite parking

Excellent public transport links, with the office close to Batley train station

Interested?

If you’re an experienced Customer Service Advisor looking for a stable, permanent role with great working hours, earning potential and a friendly team environment, we’d love to hear from you.

Apply today for immediate consideration

Ad ID: 5419038308