Contact Back TO Work
Back TO Work
Customer Service Representative
Liverpool, Merseyside
- Hours
- Full Time
- Posted
- 20 hours ago
- Salary
- £24,781 - Annum
- Recruiter
- Back TO Work
- Closes
- 05 May 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.
Customer Service Benefits
* Strong pension schemes
* Excellent job stability
* Career progression opportunities
* Industry-recognised training
* Inclusive and diverse workplace culture
* Free or discounted travel across eligible rail routes (role dependent)
Full training will be provided to prepare you for this role.
Customer Service Pay:
Salaries starting from £24,781.
Customer Service Role:
* Support passengers by assisting with journey planning, ticketing, and railcards.
* Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
* Managing ticket sales, refunds, and compensation claims. xjnqpsq
* Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.
* Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks
Ad ID: 5417968764
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