Contact Osborne Appointments
Osborne Appointments
Customer Service Representative
Welham Green, Hertfordshire
- Hours
- Full Time
- Posted
- 18 hours ago
- Salary
- £24,000 - 25,000 - Annum
- Recruiter
- Osborne Appointments
- Closes
- 05 Oct 2025
- Course
- No
- Recruiter Type
- Direct Employer
Description
Customer Service Representative
Location: Welham Green, Hatfield
Salary: £24,000 – £25,000
Job Type: Permanent
Customer Service Representative – About our client:
Our client is a growing business with a dynamic sales team, known for delivering excellent service to their loyal customer base. This role is vital in supporting customers via phone, email, live chat, and instant messaging, ensuring all queries and issues are handled with professionalism and care. This is an office-based role.
Customer Service Representative – Details:
21 days holiday, plus bank holidays + Christmas closedown
Staff discount
Subsidised canteen
Free on-site parking
Customer Service Representative – Responsibilities:
Prioritise and process customer orders and requests via telephone, email, live chat or instant message
Investigate and resolve customer complaints, including issues such as late deliveries, incorrect or faulty products, and technical support
Maintain accurate and confidential customer service records
Use internal systems and databases to deliver excellent service
Liaise with suppliers to arrange collections, deliveries, item repairs and manage correspondence
Support customers with online ordering and registration processes
Check stock availability and place restock orders where necessary
Assist the finance team with customer security checks, accounting queries or flagged issues
Communicate clearly with customers about their orders, including any delays or delivery updates
Work closely with overseas manufacturing teams via Skype or email
Maintain a tidy and safe working environment in the warehouse
Keep internal teams updated with product samples, new ranges and any related queries
Customer Service Representative – What We’re Looking For:
Previous office-based experience handling customer enquiries and administration is essential
Friendly and patient approach
Able to thrive in a fast-paced, team-based environment
Strong attention to detail and time management
Excellent communication and listening skills
Confident problem-solver and critical thinker
Able to manage deadlines and prioritise customer needs
Accurate record-keeping
Strong ability to build rapport with customers
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days
Ad ID: 5416905938
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