Customer Service Manager

Description

Customer Service Manager

Westerham

Full time, Monday to Friday

£34K - £38K (DOE)

Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Customer Service Manager to lead their team, while also taking responsibility for a range of general office management and administrative duties.

This is an excellent opportunity for a hands-on customer service professional who enjoys leading a team, improving processes and ensuring customers receive a consistently high level of service, while also playing a key role in the smooth day-to-day running of the office.

Key Responsibilities of the Customer Service Manager:

Oversee the day-to-day customer service function

Lead, mentor and develop the customer service and office support team

Allocate workloads and monitor team performance and KPIs

Handle escalated enquiries, complaints and returns

Monitor customer feedback and improve service levels

Review and improve customer service processes

Manage recruitment, onboarding and team training

Run team meetings, one-to-ones and performance reviews

Work with other departments to resolve customer issues

Report on customer service performance to senior management

Oversee general office administrationEssential Skills & Experience Required:

Previous experience in a Customer Service Manager or similar people-management role

Strong customer service background, ideally within a product led business

Excellent communication and relationship-building skills

Experience managing escalated complaints and resolving customer issues effectively

A proactive approach to reviewing processes and improving customer service standards

Good IT skills and confidence using customer service, office and business systemsWhat's on Offer

Salary £34K - £38K DOE

Permanent, full-time position

22 days annual leave plus Bank Holidays

Onsite parking

Opportunity to take ownership of the customer service function within an exciting and varied ecommerce business

A broad role combining customer service leadership with general office management responsibilitiesIf you are an experienced Customer Service Manager, Team Leader or Office Manager looking for your next challenge, then click apply today!

Apply today through Lloyd Recruitment Services.

Extra information

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. xjnqpsq If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

Ad ID: 5418867918