Customer Service Manager

Description

Job Title: Plant and Transport Manager

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.

Purpose of the Role

As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.

Main Responsibilities

As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will deal with customer enquiries, complaints, order support and resolution and manage pricing creation, updates, governance, and system accuracy.

The Customer Service Manager provides support to the Sales and Operations teams by planning processes and collaboration with the logistics team to maximise fleet efficiency while delivering to customer KPIs.

The Ideal Candidate

As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing. You will have used CRM/ERP systems and be a strong communicator.

Package Description

Here at Colas, we offer a great total compensation package, including:

• A salary of £28,000 - £35,000

• Our Colas Pension Scheme has combined contributions of up to 10%

• Life Assurance Scheme which is x4 basic salary

• 25 days annual leave per year + Public Holidays

• Holiday Purchase & Selling Scheme

• Hybrid Working Scheme (dependent on the role)

• Opportunities to study towards a fully funded Professional Qualification

• Ongoing personal/professional development

• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal

At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business.

Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. xjnqpsq As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice

Ad ID: 5418096770