Customer Service Manager

Description

Our client, a leading global brand is seeking a Customer Service Manager to join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a Customer Service Manager to their team where you will be responsible for overseeing a team of Customer Service Advisers, where you will provide leadership and direction to the department.

The ideal candidate will have previous experience managing a Customer Service team in a fast-paced environment, confident being the go-to for any questions or queries whilst providing leadership to the department.

This is an office-based position in Tunbridge Wells.

Key Responsibilities:

Help and support the team whilst building relationships with customers Ensure a high level of customer service is maintained at all times Monitor team performance against internal KPIs and targets Be to goto for any questions or queries within the team whilst managing recruitment and disciplinaries with team members also Hold regular team meetings Provide weekly department reports Key Experience:

Previous experience as a customer Service Manager, confident managing a team of Customer Service Advisers Experience in a fastpaced environment, ensuring a high level of service is maintained at all times Experienced in training staff members, ensuring standards and targets are met Capable acting as the goto for any questions or queries Experienced in providing feedback, training and mentoring to team members This is an excellent opportunity for a Customer Service Manager to join a thriving, global brand where you will be joining at an exciting time.

You will be rewarded with an excellent basic salary, market-leading benefits and potential bonus.

CVs are being reviewed, so please apply now for immediate consideration.

Ad ID: 5417518174