Customer Service Executive

Description

Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth. This is a company who really care about their staff and have an excellent benefits package!

Please note, this role is fully office based working Monday - Friday 8am - 5pm.

Immediate consideration for interview, with initial 1st stage interviews taking place this side of Christmas!

The successful Customer Service Executive should have:

Proven experience within a customer service or customer-facing role

A confident and professional telephone manner with the ability to build rapport quickly

Strong organisational skills and a high level of attention to detail

A proactive and adaptable approach, thriving in a fast-paced environment

Excellent written and verbal communication skills

In this role, the Customer Service Executive will be responsible for:

Acting as a key point of contact for customers, managing inbound calls and email enquiries

Accurately processing and managing orders through internal systems from placement to delivery

Resolving customer queries, issues and returns in a timely and solutions-focused manner

Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment

Pro actively keeping customers informed throughout the order journey

Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days’ annual leave + bank holiday and plenty more! If you are a customer-driven professional who enjoys variety, problem-solving and delivering a high standard of service, apply now to be considered for this role.

RE Recruitment act as an employment on behalf of the employer. xjnqpsq If you don’t hear back within 5 working days, please take this as an unsuccessful application.

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Ad ID: 5417595955