Customer Service Executive

Description

We are recruiting for a Customer Service Executive who is passionate about delivering excellent customer experiences across multiple communication channels. Whether it's a phone call, email, or webchat, you'll be there to support, guide, and empower our customers throughout their journey with us.

What You'll Be Doing

Respond to customer queries via inbound/outbound calls, emails, letters, texts, and webchat.

Offer clear, simple, and accurate support, making pensions and financial services easy to understand.

Handle a wide range of customer needs while adhering to regulatory and internal compliance standards.

Own customer complaints when they arise, working with relevant teams to resolve issues with empathy and efficiency.

Be part of ongoing improvement initiatives to enhance the customer journey.

Maintain up-to-date knowledge through continuous learning in pensions and customer service best practices.

What We're Looking For

Proven experience in a customer-facing / contact centre service role, ideally within financial services.

Excellent communication skills - both written and verbal - with the ability to simplify complex topics.

Strong attention to detail and a proactive, problem-solving mindset.

A genuine passion for delivering exceptional service and going the extra mile.

Comfortable using Microsoft Office and customer service platforms.

A team player who thrives in a fast-paced, collaborative environment.

GCSEs (or equivalent) required.

Immediate start this role is temporary to start with the possibility to be permanent.

35 hrs per week between the hours of 8.30am - 6.30pm (hours to suit)

Pay £13.50 per hour, paid weekly

Please apply today with your most recent CV

Brook Street NMR is acting as an Employment Agency in relation to this vacancy

Ad ID: 5416926875