Customer Service Executive

Description

Visa sponsorship not available*

Introducing us!

Blueco Healthcare is a young and rapidly-growing CQC-registered digital healthcare provider, offering online clinic & pharmacy services.

In just the 2 years we’ve been around, we’ve grown to become one of the UK’s leading and largest providers of online healthcare services– working with the likes of Vitality Health insurance, Eli Lilly (manufacturers of Mounjaro, the drug everyone’s talking about!), and Daye Health. We’re also proud to be one of the first NHS providers of weight loss services. Across all our services, we support close to 100,000 patients.

By partnering with some of today's most transformative organisations, we are designing a healthier future for Britain.

What it’s like working with us

As a young team of just under 30 people, we are a truly non-hierarchical organisation, with a friendly and supportive culture– ideal for someone early in their career that is looking to learn and grow with us.

Some of our team joined us in entry-level roles and have rapidly gone on to become managers & leads within a year. How? Because we hire and promote people that are ambitious, hard-working, and with a can-do attitude.

Don’t believe us? Reach out to any of our team members and find out for yourself first-hand!

The role

We’re looking for a dynamic team member who is empathetic, detail-oriented, and passionate about delivering exceptional customer service to join our team, which is made up of clinicians, dispensers, and healthcare assistants.

This is an incredible opportunity to be one of the early hires in our Patient Care & Customer Service team, working directly with our Founders & leadership to manage client and patient communications and problems, both over the phone and via email. And in doing so, improving our processes and systems along the way.

The person

You are:

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An excellent communicator – both written and verbally, you will need to be happy to pick up the phone, and also send multiple written communications either via email or using our ticketing system (Zendesk).

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Super organised! You need to be able to manage multiple tasks at the same time.

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A problem solver – you will face new and complex scenarios that require creativity and common sense in solving quickly in a fast-paced environment.

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Competent with IT systems (or a quick learner) – we use a number of systems, however, predominantly you will be using Zendesk and our internal order processing system.

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Understanding of risk and the healthcare environment – you’ll be part of a larger team of clinicians, dispensers, and healthcare assistants and tasks will often involve patient data.

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Unphased by growth and hungry for personal development – in just under 2 years, Blueco Healthcare has become a leading digital provider of clinic & pharmacy services and trusted partner to some of healthcare’s biggest names. You’ll be provided with the opportunity to develop and grow with the company.

Role specifics

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Job Type: Full time, Monday–Friday

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Location: Walton Summit Centre, Bamber Bridge, Preston, PR5 8AR

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Job Start Date: ASAP

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Rate of Pay: £25,000–£28,000 (depending on experience)

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Annual Leave: 28 days including Bank Holidays, in addition to your birthday. Plus an extra half a day for every year of service.

Further information available on request, please contact us at (email address removed).

Job Types: Full-time, Permanent

Pay: £25,000–£28,000 per year

Benefits:

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Company pension

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Flexitime

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Free parking

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On-site parking

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Referral programme

Schedule:

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Monday to Friday

Work Location: In person

Ad ID: 5416906094