Customer Service Coordinator

Description

Join our Leafletdrop team in Marlow as a Customer Service & Sales Support Coordinator.

This is a varied, administration-focused role where you'll support customers, manage enquiries and orders, and provide essential sales and administrative support across the business.

As the first point of contact for clients, you'll play a key role in keeping the team organised, operations running smoothly, and delivering an excellent customer experience.

We're looking for someone who is organised, proactive, quick to learn, and enjoys working in a busy office environment. Attitude, enthusiasm, and a willingness to learn are just as important as experience, alongside the ability to use initiative and adapt in a fast-paced environment.

Apply today and become a key part of a collaborative and client-focused team

About the RoleKey Responsibilities

Act as the first point of contact for inbound client calls, emails, and chat queries

Confidently handle high-volume inbound phone activity

Manage bookings, orders, and service-related queries

Support clients through the full order lifecycle

Respond to sales and service queries and refer opportunities to Sales

Create booking confirmations, delivery instructions, and reports

Maintain accurate CRM records (including HubSpot)

Support invoicing, reporting, and campaign administration

Liaise with internal teams and external suppliers, including Royal Mail

Support onboarding, shared inbox management, and general admin tasks

Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period

Apply today and become a key part of a collaborative and client-focused team

Benefits

23 days' annual leave

Company Pension

Long service rewards: both financial and leave-based.

Health cash plan.

Life assurance scheme.

Critical Illness cover

Access to our prestige benefits and rewards portal.

Career development opportunities.

Access to a well-established Employee Assistance Programme provider.

And other excellent benefits you'd expect from a market leader.

Requirements

Skills & Experience

Minimum 1 year of customer service or client-facing experience

A confident and professional telephone manner essential

Experience handling high-volume inbound calls preferred

Strong communication and organisational skills

High attention to detail and the ability to prioritise workload

Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations. xjnqpsq

Ability to work in a fast-paced team environment

Experience & Qualifications:

GCSEs (including English and Maths); A-Level/BTEC or equivalent

Desirable

Experience in the postal/logistics industry

Advanced Excel skills

Relevant professional qualifications

Additional Requirements:

Occasional business travel may be required

Flexible to work extra hours when needed

Full UK driving licence (preferred for external meetings)

Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service

Ad ID: 5418979392