Customer Service Coordinator

Description

Customer Service Coordinator

Location: Livingston (Office-based)Contract Type: PermanentHours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week)Salary: Up to GBP29k DOE Start Date: ASAP

Are you an organised, relationship-driven professional who thrives in a busy customer-focused environment? This is an exciting opportunity to join a market-leading organisation as a Customer Service Coordinator, where you'll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.

If you enjoy variety, problem-solving, and building strong long-term relationships, this role could be a fantastic fit

About the Company:

Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You'll be joining a collaborative team where your contribution genuinely matters.

What You'll Be Doing

Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionallyAct as a key point of contact for customer queries, requests, and service-related issuesBuild and maintain strong relationships with multiple stakeholders across your customer basePrepare and process quotations, orders, and amendments using internal CRM systemsMonitor stock levels and coordinate with logistics to ensure timely and accurate deliveriesLiaise closely with internal teams including production, sales, planning, and logisticsMaintain accurate customer records and support the Customer Services Manager in developing service plansContribute to continuous improvement initiatives and attend internal meetings as requiredWhat We're Looking For

Experience in a customer service, customer coordinator, sales order processing, or account-support roleBackground in manufacturing is desirableAbility to stay agile in a fast-paced environment with shifting prioritiesExcellent organisational skills and confidence managing multiple customer requirementsStrong communication skills with the ability to build rapport quicklyA proactive approach to problem-solvingComfortable using CRM systems and digital toolsAn understanding of logistics or supply chain operations would be beneficialWhat's in It for You

Opportunity to manage and nurture a diverse customer portfolioHighly competitive salaryCareer development and training opportunitiesSupportive and collaborative team cultureInvolvement in continuous improvement projectsHow to Apply:

Ready to take the next step in your customer service career? Click Apply Now, send your CV to , or call for more information.

Please note: Only shortlisted candidates will be contacted.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Ad ID: 5418795931