Customer Service Coordinator

Description

JOB TITLE: Customer Service Coordinator

LOCATION: Bridgwater, Somerset

SALARY: 28,000 PA

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

22 days annual leave plus Bank HolidaysFree parkingCycle to Work schemeCompany Pension (4% employer / 5% employee)Supportive and collaborative teamForward-thinking and rapidly growing businessWe are seeking a well-organised and passionate Customer Service Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.

Main Responsibilities:

Management and organisation of shared inboxesProcess sales orders accurately by telephone and e-mail, in accordance with the company's processes.Data handling and entry including ensuring all enquiries are accurately processed.Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.Scheduling of a team of field engineersEffective route planning and management of service level agreementsSchedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targetsManage internal processes and customer forecasts as requiredEnsure jobs are complete within timelines or escalating as appropriateMonitor technician's travel, work activity and respond to issues accordinglyFollow through customer enquiries from initial point of contact to completionSupport the Sales team by providing customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.Key Skills:

Prior experience within administration and customer serviceExperience of working in fast paced and multiskilled environmentProficiency in using MS package, Word, Excel and OutlookAbility to instruct change and suggest improvementsSelf-motivated and strong team playerEffective planning and organising abilities.Ability to act proactively to deadlines and with limited direct supervision is essentialNext Steps:

Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Ad ID: 5417740898