Customer Service Coordinator

Description

KBB Recruitment

are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service.

This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday.

The Role

You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.

Key Responsibilities

Process orders, verify payments, and prepare quotes/documentation

Check supplier acknowledgements and resolve discrepancies

Coordinate deliveries and update customers on timelines

Handle delays, back orders, and missing items

Manage queries across multiple communication channels

Process remedials/returns and maintain accurate documentation

Skills & Experience

Essential:

Minimum 1 year kitchen industry experience

Strong admin/coordination background

Excellent attention to detail and organisation

Confident communicator

Strong numeracy and IT skills

Preferred

:

Proactive, solutions-focused, calm under pressure

Enjoys improving processes and workflows xjnqpsq

What’s On Offer

Full training and onboarding

Career development opportunities

Supportive, modern, remote-first working environment

All equipment provided

How to Apply

This position is being handled by KBB Recruitment.

To apply, please send your CV and a brief covering note to (url removed) or contact Amber on

(phone number removed)

.

KBB Recruitment are acting as the employment agency for this position

Ad ID: 5417535109