Customer Service Agent

Description

Full‑Time | Monday to Friday | Stansted

Hours: 8:30am-5:30pm

Salary:£25,000 - £26,000

Are you organised, proactive and confident working in a busy environment? We are looking for a reliable and efficient Administrator to join our clients operations team, supporting customers and ensuring items are processed quickly and accurately.

This is a varied role that would suit someone who is computer‑literate, has a professional telephone manner, and is comfortable using their own initiative. Please note: the position involves some manual lifting of items/boxes.

Key Responsibilities

Handling incoming items and processing them accurately onto our online portal

Completing data entry tasks and updating spreadsheets

Organising the repatriation of items to customers

Operating live chat and communicating with passengers in real time

Managing incoming and outgoing passenger emails

Taking telephone calls and providing excellent customer support

Booking courier shipments and managing dispatch information

Monitoring and responding xjnqpsq to live chat queries

Requirements

Sensible, reliable, and organised

Able to work using their own initiative

Comfortable with manual handling when required

Computer literate with strong attention to detail

A clear and confident communicator with a good telephone manner

Able to manage multiple tasks in a fast‑paced environment

Ad ID: 5417948869