Customer Service Advisor

Description

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a temporary basis.

You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.

Package for a Customer Service Advisor:

Salary: 13.46 - 14.56 per hour, depending on experience

Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week

Contract: Temporary

Location: Bath, hybrid

Varied, multichannel customer service roleOpportunity to develop your complaint-handling and problem-solving experienceSupportive and collaborative working environmentSaturday shifts balanced with a weekday offKey Responsibilities of a Customer Service Advisor:

Responding to customer enquiries through telephone, email, live chat and social mediaProviding accurate information about products, orders and installationsTaking ownership of customer enquiries through to resolutionHandling complaints professionally and working towards first-contact resolutionContacting customers to arrange installations, explain the process and answer questionsListening carefully to customers and identifying the most appropriate solutionCommunicating complex information in a clear and accessible wayContributing ideas to improve processes across the team and wider businessSharing useful information with colleagues and updating internal knowledge systemsMaintaining a professional, empathetic and positive approach throughout every interactionKey Skills and Experience of a Customer Service Advisor:

Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environmentExperience handling complaints and taking ownership through to resolutionConfident and professional verbal and written communication skillsStrong listening and questioning skillsAbility to simplify complex information and explain it clearlyEmpathetic approach and the ability to communicate with customers from a wide range of backgroundsGood problem-solving skills and a proactive attitudeWorking knowledge of Microsoft OfficePositive, can-do approach with a willingness to learn and developIf you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now!

Red Recruitment (Business)

Ad ID: 5419244990