Customer Service Advisor

Description

Customer Service Advisor

Manchester City Centre (Hybrid Working Available Following Probation)

GBP25,000 + Bonus Full Time Permanent

Time Recruitment Solutions is proud to be the preferred recruitment partner for a well-established and highly respected claimant law firm with over 40 years of success within the legal sector.

Due to continued growth, we are recruiting for a Customer Service Advisor to join their Manchester office. This is an excellent opportunity for a law graduate, aspiring legal professional, or someone with previous legal administration/customer service experience looking to build a long-term career within the legal industry.

Working within a specialist housing litigation team, you will play a vital role in supporting clients throughout their legal journey, ensuring exceptional client care and helping progress cases following settlement agreements.

What's on Offer?

Salary of GBP25,000 per annumBonus schemeHybrid working available following successful completion of probationFlexible start and finish timesAnnual salary reviews25 days holiday plus bank holidaysAdditional day off for your birthdayEmployer pension contribution of 6%Ongoing training and career developmentCompany sick pay schemeDeath in Service benefit (4x salary)Subsidised gym membershipEmployee Assistance ProgrammeModern city centre office locationCasual dress environment The Role

This position combines client care, case administration, and legal support responsibilities. You will act as a key point of contact for clients, ensuring agreed repair works have been completed following the resolution of housing disrepair claims.

The role involves regular communication with clients, including vulnerable individuals, requiring a professional, empathetic, and detail-oriented approach.

Key Responsibilities

Contact clients to review and verify completion of agreed repair worksArrange post-completion property inspectionsGather information and prepare witness statement documentation where requiredOpen and manage files using the case management systemLiaise with internal legal teams to ensure cases progress effectivelyMaintain accurate records and update client informationDeliver outstanding levels of client service throughout the process About You

We are particularly interested in speaking with candidates who are looking to establish a long-term career within the legal sector.

Essential Skills

Excellent communication and interpersonal skillsStrong attention to detailConfident telephone mannerStrong organisational and administrative abilitiesIT literacy and good knowledge of Microsoft OfficeAbility to manage workloads effectivelyPositive and professional attitudeTeam-oriented approach Desirable Experience

Law degree (LLB) or equivalent legal qualificationPrevious experience within a law firm, legal services environment, or legal administration roleExperience using a case management system such as ProclaimCustomer service or client-facing experience Why Apply?

This is an ideal opportunity for a law graduate or legal professional seeking their next step within a supportive and growing legal practice. You'll gain exposure to litigation matters, develop valuable client management skills, and benefit from genuine career progression opportunities within an established legal environment.

Ad ID: 5419124583