Customer Service Advisor

Description

The Results People are looking for Customer services advisors for our well-known client based in Smethwick.

Location: Smethwick

Job Type: Temporary to Permanent

Hours: 37.5 hours per week

Pay: GBP12.71 per hour initially, increasing to GBP13.27 per hour after 12 weeks

Overtime: After 12 weeks, overtime may be available at GBP19.91 per hour

About the Role We are currently recruiting for Customer Service Advisors to join a busy team in Smethwick.

This is a fantastic opportunity for candidates who enjoy working with people, are confident communicating over the phone and by email, and have a strong customer-focused approach.

You will be responsible for handling customer enquiries and complaints, providing excellent customer service, and ensuring queries are dealt with professionally and efficiently.

Key Responsibilities Handling customer enquiries by telephone and emailDealing with customer complaints in a professional and helpful mannerProviding accurate information and resolving customer queriesMaintaining a high level of customer service at all timesUpdating customer records and internal systemsWorking as part of a busy and supportive teamEscalating complex issues where necessaryFollowing company procedures and maintaining a professional approach Working Hours The role is 37.5 hours per week, including a 30-minute unpaid break.

You will work 5 days out of 7, with the following operating hours:

Monday Friday: 08 30Saturday Sunday: 08 00Weekend working: 1 weekend every 6 weeks Your working days and shifts will be confirmed as part of the recruitment process.

Pay & Benefits GBP12.71 per hour initiallyGBP13.27 per hour after 12 weeksPotential for overtime after 12 weeksOvertime paid at GBP19.91 per hourTemporary to permanent opportunity2 weeks' fully supported trainingOn-site canteenOn-site car park Training All successful candidates will receive 2 weeks of training to help you settle into the role:

Week 1 Introduction

Introduction to the company and teamRole expectations and proceduresCustomer service training Week 2 System Training

Full training on the systems you will be usingPractical guidance and supportPreparation for moving into the role About You The ideal candidate will:

Have excellent communication skillsBe confident speaking to customers over the phoneHave good written communication skills for dealing with emailsBe comfortable handling complaints and difficult conversationsHave a professional and positive attitudeBe able to remain calm under pressureHave good attention to detailBe reliable and punctualBe comfortable working as part of a busy team Previous customer service or call centre experience would be beneficial, but full training will be provided.

How to Apply If you are looking for a long-term opportunity with the potential to become permanent, we would love to hear from you.

Ideal candidates will be invited to attend an interview.

Apply today to be considered for this exciting Customer Service Advisor opportunity in Smethwick.

Send a text message with your name and Customer services to (phone number removed) or call (phone number removed).

Ad ID: 5419048824