Customer Service Advisor

Description

Customer Service Advisor

Hybrid 2/3 split

£13.94/ph

Shifts between 8 am and 9 pm, including 1 weekend in 4

We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands

Join a busy Customer Service team as the first point of contact for all customers

Handle inbound customer calls on a day-to-day basis

Support customers reporting faults across a range of equipment types

Check and correct customer account details

Ensure customer contracts are in place

Verify that customer equipment is correctly listed Skills and Experience

Confident and professional with a strong customer-focused approach

Able to handle a wide range of enquiries, including challenging situations

Well organised with the ability to prioritise workload effectively

Target-focused and results-driven

Strong team player with exceptional customer service skills

Excellent timekeeping

Professional and calm attitude when dealing with all customers, regardless of call difficulty

Working Hours

Full-time role working shifts between 8:00 am and 9:00 pm

Rotating shift patterns worked in full-week blocks:

8:00 am – 4:30 pm

9:00 am – 5:30 pm

9:30 am – 6:00 pm

12:30 pm – 9:00 pm Ad-hoc weekend working (approximately one weekend per month):

Saturday: 9:00 am – 5:00 pm

Sunday: 10:00 am – 4:00 pm

During training, office-based, 5 days per week

After training, hybrid working with homework on Monday and Friday

If you like the sound of this role and you fit the above description, then we want to hear from you!

Please note. xjnqpsq Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

Ad ID: 5419044360