Customer Service Advisor

Description

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the worlds most recognised brands.

We're looking for people who genuinely care about customers and want to make a difference.

People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again.

Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs.

You'll thrive in this role if you're engaged, curious and always looking for ways to improve.

You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success.

Interview Date - 22.09.26 + 29.09.26

Start Date - 05.10.26 + 19.10.26

Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday

Location : - East Midlands Airport - 100% on-site

Pay Rate : - 15.34 p/h

Training - 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.

Job Role : -

Managing Inbound calls to the business from Worldwide clients handling shipment requests

Building rapport with customers and establishing their needs

Care about quality and take pride in getting it right first time

Look for opportunities to create effortless customer experiences

Understand the value of working efficiently without compromising service

Deliver a consistent call flow, giving the customer the confidence in the information provided

Maximise up selling opportunities whilst ensuring the customer has an informed choice

Be curious and engaged and always looking for ways to improve

Work collaboratively and contribute positively to team success

Key Skills :

Excellent customer service experience

Strong understanding of customer service processes

Consistently providing a high level of service

Excellent communication skills written and verbal

Ability to adapt to change

Ability to work as part of a team as well as independently

Experience of working with MS Word and Excel

Passionate about developing skills and supporting goals and ambitions

Take ownership and accountability for your work

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process

If you have the right skills - Please click Apply, submit your CV to (url removed) or call (phone number removed)

Ad ID: 5419011111