Customer Service Advisor

Description

Customer Care Advisor

Location: Stroud

Pay Rate: 13.33 per hour

Hours: Monday to Friday, Full Time, 9:00am – 5:30pm

Contract: Temporary until October 2026, with potential for extension

Are you passionate about delivering outstanding customer service and making a real difference in people's lives?

We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast–paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.

In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.

Key Responsibilities

Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionalsProcessing customer orders and prescriptions accurately and efficientlyResolving customer queries promptly and professionallyManaging and escalating complaints in line with company proceduresSupporting courier and delivery–related queriesMaintaining accurate customer records and documentationBuilding strong relationships with customers and internal teamsSupporting continuous improvement initiatives within the departmentWorking collaboratively to achieve service levels and team targets

Skills and Experience

Previous customer service or call centre experienceExcellent communication and interpersonal skillsStrong attention to detail and organisational abilityAbility to work effectively under pressure and manage a busy workloadConfident handling a high volume of callsA professional, empathetic, and customer–focused approachExperience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous

What's on Offer

Competitive hourly rate of 13.33Monday to Friday working hours with no weekendsFriendly and supportive team environmentValuable experience within the healthcare and pharmaceutical industryPotential opportunity for contract extension beyond October 2026This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5418449604