Customer Service Advisor

Description

Customer Service Advisor

Job Type: Temporary (3 months, potential extension)Location: DerehamWorking Hours: 37 hours per week, Monday to Friday, shifts between 8.30am and 5.30pmWe are currently seeking a Customer Service Advisor to join our team on a temporary basis. This role is ideal for someone with prior contact centre experience who can effectively multitask and navigate multiple IT systems. The position offers a structured weekday schedule and includes free parking.

Day-to-day of the role:

Assess and resolve verbal and written enquiries through various channels including telephone, email, webchat, social media, and face-to-face interactions.Complete service requests and log complaints, ensuring all customer interactions are handled efficiently and effectively.Remain customer-focused, responding positively and proactively, especially during periods of high demand.Undertake additional administrative duties to maximise productivity. This includes sending out information, dealing with post, scanning documents, franking the post, and performing other reasonable duties as required by your line manager.Required Skills & Qualifications:

Previous experience in a contact centre environment.Strong ability to multitask and navigate several IT systems simultaneously.Excellent communication skills, capable of handling multiple channels of customer interaction.Proactive and positive attitude, especially under pressure.Competency in administrative tasks and a keen eye for detail.Benefits:

Free parking.Structured working hours with weekends off.Opportunity for role extension based on performance.Please apply online or contact Maxine or Andrea at Reed Norwich.

Ad ID: 5418391070